Questions and answers
All you wanted to know but never dared to ask.
If you have any doubt? ask our experts we will answer you the most interesting questions will be posted
Do you provide diving equipment and equipment for the execution of the service?
Yes, our company as well as cleaning services also deals with the sale of all consumables related to the hygiene and waste sector. Upon request, we provide all types of toilet paper or paper for hands, soap for hands etc … needed inside the toilets.
What if an operator damages an object?
Our company has signed a civil liability policy for damage to things or people with a primary insurance company. Therefore, if any of our carriers have any damages, we will have to contact our customer service who will immediately initiate the compensation procedure with the insurance company.
Are you able to clean glasses that are hard to reach?
Yes, IPV has first-level tools for professionally clean glasses that are hard to reach and high-quality glasses. We have telescopic rods, staircases, trolleys and aerial platforms, which allow cleaning up to 18-20 meters from the ground.
Are you taking action to fight insects?
On request, we carry out disinfestations and derating in both closed and open environments and we are able to solve the problem definitively.
Do you have to leave the keys to the premises to be cleaned?
No, it’s not strictly necessary but to get a better result it’s good for our staff to work when the premises are free. Our company is able to show excellent references.
You also provide laundry service?
Yes, we provide laundry service exclusively to our Customers already subscribed to the cleaning service. The service also includes the pick-up and home delivery of the linen.
Where do you operate?
We operate mainly in the province of Monza Brianza, Milan and Lombardy with professionalism and competence.
Do you work in companies?
Our ability to work in areas other than those closely related to cleaning and sanitizing environments allows us to come up with a service of electric and hydraulic maintenance, painting in both public and private facilities.
Is the service provided with specific equipment?
The service to the companies is realized both internally with dedicated and high performance equipment that can quickly cover very large surfaces, both externally with painting, cleaning, washing and maintenance of both infrastructure and entire glazed surfaces.
Can I trust people you send us?
Our organization has been in the cleaning industry for many years and many of those who carry out cleaning services are an integral part of this facility. Our company has always attached great importance to the trustworthiness and honesty of its employees, even today it is the key requirement in staff selection.
Will you always send the same person?
Generally yes, because you get the best result since the contractor is better acquainted with the customer’s spaces and requirements. For the same reason, even in case of absence, we try to use the same staff for replacement.
Do you pay attention to the cleaning?
Offices, like every workplace, shops, shopping malls, public and private entities, etc., as representative locations require thorough cleaning and attention to detail, especially with regard to cleaning desks, computers, and monitor that requires special attention.
Who assures me that quality of service does not change over time?
Our Quality Manager will periodically carry out checks at the site, even on call, to see that the quality of the performance does not change over time and remain the same.